The National Team for the drafting of the Smart Specialization Strategy (S3) started joint meetings with representatives of the business sphere, civil society, academia as well as central and local government to discuss the further assessment of the full potential of the BPO (Business Process Outsourcing) field, identified as one of the priority potential sectors for the country’s economic development in an intelligent manner.
Under the guidance of the head of the S3 National Team, Mrs. Linda Pustina and moderated by Mr. Geron Kamberi, simultaneously a member of the S3 National Team, as well as the support of Albanian Manufacturers Union,a panel discussion was held about “Challenges, opportunities and perspectives for the development of the BPO sector in the Republic of Albania”, where in a form of conversation among the attendees, was discussed the perspectives of each actor of the quadruple helix, especially related to the sector in question.
Part of the discussion was also the presence of Mrs. Arjodita Mustali, as an expert in the field of BPOs, who presented a professional point of view related to the sector in question, which helped to create a constructive debate among the participants, to more clearly identify valuable ideas and suggestions that help determine the taking of the necessary strategic measures regarding the most efficient use of the full potential of the BPO sector in the Republic of Albania.
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